Frequently Asked Questions

 GENERAL

What is Thank U?

Thank U is a rewards program for all Edgars customers who wish to be part of the scheme. It rewards customers for their purchases with Thank U Points, which can be redeemed at a later stage against an Edgars voucher.

 

How do I register?

It’s easy to register! Simply apply in-store by approaching any of our till operators.

 

What will my personal details be used for?

We want you to always be in the know when it comes to the multitude of on-going Thank U benefits and promotions available to you. It is also extremely important to have your contact details should you win a prize. By giving us your most recent personal details, we can make sure that you never miss out.

 

Do I need to present my Thank U card to earn or redeem points?

From 7 September 2020, it won’t be necessary for any customer to present a Thank U card to earn or redeem points in Edgars stores, provided an ID number and mobile number were supplied during registration.

  

How long does it take for my Thank U points to reflect?

It takes approximately three working days for your Thank U Points to reflect on your Thank U account. 

 

 

EARNING POINTS

How do you earn Thank U Points?

You get 10 points for every R1 you spend. After each purchase, your new Thank U Points will be allocated to your Thank U account within 3 working days.

 

How much are my Thank U Points worth?

10 000 Thank U Points are worth R10.00.

 

 

Where else can I earn Thank U Points apart from Edgars stores?

Customers can also earn points at City Lodge and Netflorist. Customers will earn 10 points for every R1 spent at City Lodge and Netflorist.

 

When can I spend my Thank U Points?

As soon as enough points (i.e. 50 000 points) have been earned to be redeemed against a R50 Edgars voucher which can be used to purchase merchandise in Edgars stores.

  

Do I get Thank U Points on the total of my purchases including the VAT amount?

Yes, you do. Thank U Points are calculated on the total value of your purchase after discounts and include the VAT amount.

 

Is there a way I can rather convert my Thank U Points to physical cash?

No, it is not possible. Your points are as good as cash because you can redeem them against an Edgars voucher that can be used towards your purchases at any Edgars store

 

Where can I check my Thank U Points balance?

You can check your Thank U Points balance by visiting your nearest store.

 

I forgot to take my Thank U Card along with me when I shopped. Can I still get my Thank U Points?

Yes, from 7 September 2020 you will be able to earn or redeem points without a card, upon positive identification, provided an ID number or mobile number was submitted during registration.

 

PARTNERS

Will I still be able to earn Thank U points at Engen?

After three years since initiation, the fuel benefit with Engen is coming to an end. From 7 September 2020 Thank U cardholders will no longer earn Thank U points for re-fueling at Engen service stations.

 

Can I pay using my Thank U account card at Engen?

You cannot pay for fuel with your Thank U account card

 

THANK U APP

 

Does Thank U have an App?

Yes, the Thank U App was launched in August 2018. But as a result of the recent structural changes at Edcon, the App will be decommissioned on the 28th of August 2020.

 

Will I still be able to redeem my Thank U points on airtime and data?

Customers with Jet Thank U cards will still be able to redeem their Thank U points on qualifying merchandise in Jet stores until the 20th of March 2021. Customers with Edgars Thank U cards will be able to redeem their Thank U points against an Edgars voucher in Edgars stores. That voucher can be used to purchase merchandise in qualifying categories.

 

Where can I check my points balance when the Thank U app is no longer available?

Edgars and Jet will be launching new, independent Rewards programs in due course. The rules and mechanics of those schemes will be announced at launch. For the time being, customers can enquire on their points balances in-store (Edgars cardholders in Edgars stores and Jet cardholders in Jet stores)

 

PROGRAM CHANGES

 

What will be different with the ownership changes of the Edgars and Jet brands?

Edgars will continue to use the Thank U Rewards programme until further notice. Jet customers will no longer be able to earn Thank U Rewards on any Jet purchases from 20 September 2020. Further, all Jet card customers will have until 20 March 2021 to redeem their points in Jet stores before they expire.

 

Will I be able to earn Thank U points with my Edgars Thank U card in Jet stores?

No. From 1 September 2020 customers with Edgars Thank U cards will not be able to earn Thank U points for purchases in Jet stores. The same will go for Jet Thank U cardholders in Edgars stores.

 

 

 

 

 

 

 

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