Frequently Asked Questions

General

  • What is Thank U?
    Thank U is a rewards program that spans South Africa’s biggest brands, including Edgars, Edgars Active, Jet, Jetmart, Legit, Boardmans, CNA and Red Square. It rewards customers for their purchases with Thank U Points, which can be spent against later purchases at these stores.
  • What will my personal details be used for?
    We want you to always be in the know when it comes to the multitude of on-going Thank U benefits and promotions available to you, as well as being able to receive your PERSONALISED Thank U Vouchers and promotions directly. By giving us your most recent personal details, we can make sure that you never miss out.

Unable to Register or Log In

  • I receive an error message when trying to register
    Confirm that the card number that appears on the back of your Thank U Card, is exactly the same as the card number you typed in to register on www.thanku.co.za website. Don’t use any spaces or the last three digits, which are your CVV number.
    Ensure that the cellphone number you use to register, is the same as the cellphone number you used when you applied for your Thank U Card. If your cellphone number has changed, simply call our Customer Service Centre at 0860 112 442 to update. This will take up to a maximum of 24 hours to update and thereafter, you may register with ease.
  • E-mail address has changed
    When you register on the Thank U website, you will need your Thank U Card as well as your cellphone number. When you login, you will need your e-mail address and your password. If your e-mail address has changed, select ‘forgot your username’ on the LOG IN page.
  • I’m unable to login
    You need to register before you’re able to login. To register, simply click the LOG IN button on the top right hand side on the Thank U website and below the LOG IN button, click on register here.
  • I’ve forgot my username and | or password
    If you have registered but have forgotten your username or password, click on the forgot username or forgot password on the LOG IN page. You will need the same Thank U Card number and cellphone number that you used to register.
  • How long does it take for my Thank U points to reflect?
    It takes approximately three working days for your Thank U Points to reflect on your Thank U Card.

Earning Points

  • How do you earn Thank U Points?
    Just hand your Thank U Card to the cashier at the till point when you make purchases and the cashier will swipe your card. You get 10 points for every R1 you spend, plus there are ongoing in-store promotions (like 10x) that allow you to earn more points, quicker. After each purchase, your new Thank U Points will be allocated to your Thank U Card within 3 working days.
  • How much are my Thank U Points worth?
    10 000 Thank U Points are worth R10.00.
  • Can I earn Thank U Points on Online Shopping?
    Yes, you can.
  • Can I earn Thank U Points on airtime?
    Yes, you can. You may also be eligible to earn Thank U Points by signing up for a Vodacom contract within an Edcon store. Thank U Points will only be earned on such contracts when making local calls (within the borders of South Africa) and excludes international or roaming calls or any premium-rated or value-added service calls /SMSs. Thank U Cardholders will earn 10 Thank U Points for every R1 spent on their contract.
  • Is there anything on which I won’t earn Thank U Points?
    Certain products and channels are excluded from earning Thank U Points and Edcon may amend these products or channels from time to time at their discretion. For example, you will not earn Thank U Points on gift card purchases, gift card top-ups, insurance products, payments of third-party services – including but not limited to – utility bills and purchase of lottery tickets (unless otherwise stipulated). Purchases of Edcon third-party partner products are also excluded from earning Thank U Points. This includes, but is not restricted to, Planet Fitness contracts, Mango airline tickets, Regis and Gary Rom Hair Salons, jewellery repairs, alterations. However, Thank U Points can be earned in respect of some of our in-store concession brands, but not in respect of all. To avoid disappointment, please enquire with our sales staff.
  • Can I earn Thank U Points at all Edcon stores?
    Yes, you’ll earn Thank U Points whenever you shop at any participating Thank U Store in South Africa, Namibia, Lesotho and Swaziland, except Airport CNA stores and Discom. Participating stores include: Edgars, Edgars Active, Red Square, Boardmans, CNA, Jet, Jetmart and Legit.
  • Can I earn Thank U Points at stand alone international stores like Topshop, Topman, Tom Tailor and Dune?
    Yes, you absolutely can earn Thank U Points at selected international stores, simply look for the Thank U logo in the window or at till-point.
  • When can I spend my Thank U Points?
    A minimum of 10 000 Thank U Points is required per spend, giving you R10.00 back on your purchase.
  • Do I get Thank U Points on the total of my purchases including the VAT amount?
    Yes, you do. Thank U Points are calculated on the total value of your purchase after discounts and include the VAT amount.
  • Is there a way I can rather convert my Thank U Points to physical cash?
    No, it is not possible. Your points are as good as cash because you can use them to pay towards your purchases at any participating Thank U Stores once you have reached the minimum points balance of 10 000 points.
  • Where can I check my Thank U Points balance?
    You can check your Thank U Points balance on the bottom of your till slip, by visiting your nearest store or by creating a profile on the Thank U.co.za website.
  • How do I earn Thank U Points other than base points?
    As well as earning base points every time you shop, there are regular in-store promotions, like 2x and 10x, as well as category-specific promotions – like Back 2 School or Baby Fair – that allow you to earn bonus Thank U Points. You can also earn additional Thank U Points by paying your monthly club fees and by opting in to receive your account statements via email.
  • How will I know that my recent purchase at any of the participating Thank U Stores earned me Thank U Points?
    You will see the following line on the bottom of your till slip indicating that your purchases have been registered and will reflect on your Thank U Account within 3 working days of purchase: Thank U card # ************0170
  • I forgot to take my Thank U Card along with me when I shopped. Can I still get my Thank U Points?
    Unfortunately, no Thank U Card, no Thank U Points. We can’t award Thank U Points afterwards, so always remember to swipe your card at the till point.
  • What is the difference between Join, Login & Register for the Website?
    Join – this will take you to a form where you may apply for the Thank U program Login – takes you to a page allowing you to fill in your username and password and access the site and your personalised deals Register for the Website – Once you’ve successfully applied for the Thank U program you need to register for the website in order for us to link your card and Thank U profile with the website and provide you with relevant and timely deals, your points updates and latest news from Thank U
  • What are my personalised offers and how do they work?
    Whenever you spend at a Thank U affiliated store / brand and swipe your card, we remember what it was and how much each item cost as well as how much we spent. We do this so that we can provide you with more relevant deals and offerings. So the more you spend, the more we learn, and have the opportunity to exponentially improve your shopping experience. You can find these personalised deals once you’ve logged into the website and navigate to the offers section here: http://thanku.co.za/offers Offers are valid only for the applicable valid dates, these may vary from day to day Once an offer has been activated you can visit your nearest store for a purchase.
  • What is the calculator and how does it work?
    The calculator allows you to see: How many points you earn once you’ve spent a certain amount of money How many rands off you have when you spend your points
  • What happens if I have forgotten my Thank U password?
    All you have to do to retrieve your password is navigate to the login page at http://thanku.co.za/login and look for the forgot password link or click Here to redirect to the forgot password page. We’ll ask you to fill in your Thank U card number and your cellphone number. Once you’ve clicked “Submit” we’ll send a One-Time Pin to your cellphone in order to reset your password.